Answers to common questions about comment and message sync in the Social Inbox.
Why are comments and messages not showing immediately?
The Social Inbox pulls comments and messages from X (Twitter), LinkedIn, and Instagram on a schedule. Sync can take from a few minutes to a few hours, depending on the network and conversation type.
Keep a conversation open in the Inbox to poll X (Twitter) messages more frequently when you need faster updates.
If comments or messages still do not appear after a few hours, reach out to your account manager with the profile, network, and approximate time you received the engagement.
Why can't I respond to a Facebook Message in the Inbox?
Facebook requires responses to direct messages within 7 days. After that window, you must reply from Facebook directly.
If you try to respond after 7 days, you may see: Permission is not granted or has been removed.